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SUBMIT A TICKET | RESET LICENSING

DECLARATION SOFTWARE REMOVAL
STATING THAT THE OLD LICENSE IS NO LONGER IN USE, BROKEN AND OR DESTROYED

The license is attached to the Unique Machine Number, which is usually on specific hardware, like motherboard, ethernet card, hard disk, etc.; unless you have replaced that, the GstarCAD license servers should recognize the PC after reformat.

If you want to transfer the license to another computer, deactivate (return online) the GstarCAD license from the old computer, and the license key allows the re-activation of the new computer immediately without downtime.

* Resetting the license will affect the blacklisted old computers, not allow them to be re-activated in future.

RESET CHECKLIST:
  • Re-activate your GstarCAD with the error message 'activated not the same machine'.
  • Check and understand the license status and activation log via GSTARCAD LICENSE PORTAL 🔗 , and ensure the license key is valid.

To prevent rejected applications for license reset, download the license reset form. You need to fill up all the details, e.g., your name, company, Serial number, product version, and the reasons you need to reset, and please provide your company stamp and signature.

Rescan this form as an attachment by creating a helpdesk ticket online below.

Please allow 1 to 2 business days to process the reset, and the final approval will be based on the Gstarsoft (GstarCAD software developer).

We notified you of the license reset application status by email; please use the email address the requester can access. Please check the email or log into the portal and check the ticket via the helpdesk portal (MY ACCOUNT > TICKET).

GET FORM

Download Declare of
return license form

DOWNLOAD PDF FORM HERE

FILL UP

Fill up all the
end user details,
e.g. name, Company,
License serial number,
and the reason need
to reset, sign
with company stamp.

SIGN IN

Sign in to keep
all records and
update or check
the status instantly.

Do you not have
a portal account?
Sign up here.

SUBMISSION

Scan the form
and submit it
online to us.

Please allow 1 - 2
business days to
process.

*A valid email address is required to submit a ticket.
 
We provide complete archives and the history of all your support requests. And we will respond to you by this email address. 
Submit

SUBMIT THE FORM HERE.

SIGN-IN Do you not have a portal account?   SIGN-UP here.

* Please allow 1 -2 business days to process.